Request Status and Monitoring #
A new request that has been forwarded to a single or All Libraries changes its status to “Requested”.
Once your request is submitted, a counter will display the number of days that have passed since the request date.
- Broadcasting: If a request has been sent to all libraries, a cloud icon and the label “All Libraries” will display until a library accepts it.
- Lender Assignment: Once a library agrees to supply the item, the name of the lender library will appear.
Cancellation Behavior #
While a request is in the “Requested” status, the only available action for the borrower is cancellation. However, the behavior of the cancel operation depends on whether the request has been accepted or not yet:
- Not Yet Accepted: The cancellation executes immediately, and the request reverts to the “New request” status.
- Already Accepted: The cancellation does not execute immediately. Instead, it acts as a cancellation request, changing the status to “Cancel requested”.
Status Transitions #
A request in the “Requested” status changes depending on the action taken by the lender library:
- Fulfilled: The status changes to “Received”.
- Unfulfilled: If the lending library cannot fulfill the request, the status changes to “Not fulfilled”.
Received and Fulfilled Request Processing #
A fulfilled request updates to either the “Received” or “Fulfilled” status, depending on the fulfillment method chosen by the lender library. Available actions differ based on the delivery format:
Option A: Digital Delivery (File or URL) #
- Open and download the file or URL directly to verify its contents.
- Click the “Check document” icon to confirm that the document has been successfully verified.
- Choose one of the following actions:
- Archive: If the document or URL is correct, click the archive icon. The request will move out of the pending requests menu and into the archive.
- Trash: If the document is damaged or incorrect, click the trash icon. The request remains in the “Received” status with the unusable document, allowing you to re-request it from the same or another library, or archive it later.
Option B: Physical or Alternative Delivery (Mail, Fax, Article Exchange, etc.) #
If the item arrives via mail, fax, Article Exchange (A.E.), or other physical means, you can select from the following actions:
- Set as Received: Updates the status to “Received”. You can then archive the request (removing it from pending requests into the archive) or send it to the trash.
- Set as Not Received: Triggers the workflow described below under “Not received request processing.”
Not Received Request Processing #
This workflow applies to two distinct scenarios:
- The request is in the “Not received” status because a lender chose not to fulfill it.
- The lender marked the request as fulfilled (via fax, mail, A.E., etc.), but the physical item never arrived.
In both cases, you have two options:
Repeat the request by submitting a new request to a different library.
Archive the request.